GDPR Compliance Program for European Retail Operator
A pan-European retail operator with stores in 6 countries was operating without a structured GDPR compliance program following the departure of their DPO. A regulatory inquiry from the German DPA triggered an urgent need to demonstrate compliance and appoint qualified privacy leadership.
Client
Confidential, European Retail Client
Industry
Retail, D2C & E-CommerceTeam Lead
Sophie Müller
Date
Q2 2022
Business Challenge
A pan-European retail operator with stores in 6 countries was operating without a structured GDPR compliance program following the departure of their DPO. A regulatory inquiry from the German DPA triggered an urgent need to demonstrate compliance and appoint qualified privacy leadership.
Solution & Approach
Phronex™ provided interim DPO services and led the full GDPR compliance remediation: data mapping, ROPA documentation, consent management implementation, privacy notices update, data subject request workflows, and staff training across 6 countries.
Capabilities Delivered
- Data processing inventory and ROPA documentation
- Consent management platform implementation (Cookiebot)
- Data subject request fulfillment workflows
- Privacy notice and cookie policy review and update
- Staff GDPR awareness training across 6 countries
Business Outcomes
The German DPA inquiry was closed with no penalty. The compliance program established a sustainable GDPR posture, and the client subsequently hired a permanent DPO who was onboarded into the documented framework. Data breach response time capability improved from 4 days to 8 hours.
€0
Regulatory penalty (inquiry closed)
8 hours
Data breach response capability
6
Countries brought into compliance
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